Improved use of technology

Abbotsford House in Bearsden, Glasgow, is a service provided by Morrison Community Care Limited. It provides a range of care services, including care at home, respite care, residential care, nursing care and day care services.

The service has improved its record system and has gone paperless, using technology to update care plans and records immediately. Carers all use tablets during their shift, so they can follow the decisions of nurses immediately and managers can set actions for residents so carers will see these when they sign in; also allowing managers to see which carer is with which resident.

Residents group

Paul Sokhi, Business Development Manager, explains that the benefits of going paperless including the environment; safety, as there are no papers which can go missing; information can be inputted and alerts set for issues such as glucose levels. It can also allow carers to record accurately and easily what residents are eating and drinking, and any continence issues; assessments automatically carry over into care plans so things aren’t missed; and it saves a lot of time during carers’ shifts as they can enter things live as it happens.

TV room

The main advantage is that everything is very live. Paul explains that, “As the needs of service users change, and they can change on a daily basis, on an hourly basis, it allows us to update our systems. All our carers have access to that system, so if a nurse makes a decision, the carers can follow that decision almost immediately.”


Lorna Swift, Nurse Supervisor, commented that, “The technology at first was a wee bit ooft, because you’re used to care plans and rummaging through papers. But I love it now, it’s so fast. You don’t miss a trick, all the assessments are done and there. You can see if there’s dips and what we’re going to do about it. The alerts come up and you’re straight on the phone, you’re referring to dieticians, podiatrists, whatever.”

We publish regular inspection reports for all care services - and grades can go up and down depending on what we see. The effective practice we see here should always be read in conjunction with the latest inspection report.

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