Continuing development and improving communication for the benefit of both children and parents

Helen Wardrop is a childminder based in Renfrew. Mrs Wardrop’s aims and objectives include “to provide a happy, caring, warm and friendly environment.”

Helen Wardrop understands how important it is to keep up to date with continuing development for the benefit of her childminding service, for both the children she cares for and their parents. She comments that “It’s very important to keep up to date with development. Not only for yourself and to keep you up to date with all the new things that are changing and coming out – because things change all the time – it’s also important for parents to see that you are interested in your job. It lets them see that you are interested in their child’s wellbeing and that you are all round interested in everything that you want to do for all the children in your care.”

Still 1Helen not only uses her experience and knowledge for the benefit of the service she provides but to provide information to the parents. Inspector Jane MacLeod, comments that “Over the years, [she’s] developed a really extensive library of folders for parents, covering a multitude of areas from child development to behaviour management to toilet training. And she’s gathered this evidence over the years through going online, through training courses. It’s very available for parents to take away and to read, so that they can work in partnership.”

Communication with parents is seen as a priority, and there is regular contact with parents throughout the day. A parent Kelly appreciates the regular communication provided, “She keeps in contact every day. I don’t know how she finds the time! I’ve got a big detailed text every day- what Jack’s had to eat, where they’ve been, what they’ve done.”

Still 2Another parent, Cat, enjoys getting regular updates, and knows that she will communicate with Helen, “when I come in in the mornings with Lewis, [and] we communicate during the day via phone, via internet. Then when I come back at the end of the day, she discusses what happened during the day again. But again I’ve had the update during the day.”

Still 3Reflecting on what constitutes an excellent service, Inspector Jane comments that “What would be seen as a higher evaluation one year, in a couple of years later that would be seen as the expectations that we would have on a service. So it’s very difficult to say that if you do certain things you’ll get a higher evaluation. It’s really about concentrating on the service that you provide to your parents and to your children, doing it to the best of your ability and ensuring you have that open communication throughout everything that you do with the parents.”

We publish regular inspection reports for all care services - and grades can go up and down depending on what we see. The effective practice we see here should always be read in conjunction with the latest inspection report.

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