Health & Social Care Standards

The Health and Social Care Standards help everyone understand what they have a right to expect when they access health and social care services. They also help services understand and meet the quality and standards of care which they should provide.

New Health and Social Care Standards

The Scottish Government published the Health and Social Care Standards: My Support, My Life in June 2017. 

The new Standards set out what we should expect when using health, social care or social work services in Scotland. They seek to provide better outcomes for everyone; to ensure that individuals are treated with respect and dignity, and that the basic human rights we are all entitled to are upheld.

The Standards are underpinned by five principles; dignity and respect, compassion, be included, responsive care and support and wellbeing.

The Standards are based on five headline outcomes:

• I experience high quality care and support that is right for me.

• I am fully involved in all decisions about my care and support.

• I have confidence in the people who support and care for me.

• I have confidence in the organisation providing my care and support.

• I experience a high quality environment if the organisation provides the premises.

The Chief Executive of the Care Inspectorate, Karen Reid, explains that it is the Care Inspectorate's intention to start using the standards to inspect care homes for older people from April 2018 and to undertake significant work before then in partnership with care home providers and residents. They will begin to roll these out in inspections of other types of care thereafter.

There will be no ‘big bang’ introduction for service providers. However, providers do need to start examining the new standards now and think about what they mean for them. The Care Inspectorate will work with providers and commissioners during a phased implementation to make sure that we continue to build on the overall good quality of care and support the committed and skilled social care workforce.

The new standards will form the basis of future inspections but they are not just designed for scrutiny. They are explicitly designed to support strategic inspection and the way services are planned, commissioned and delivered, and to be used in supporting improvement too.

National Care Standards Review

In 2014, the Scottish Government launched a consultation seeking views on the approach and scope of the National Care Standards. The consultation set out a range of human rights-based proposals for developing new standards that improve the quality of care and protect vulnerable people. It also proposed a shared set of standards for health and care so that people working in health and care services have a "common understanding of what quality means and work to common core values".

The Scottish Government received 475 responses to the consultation, which can be accessed here. An independent analysis of the responses was published in April 2015. Following publication of the analysis, the Scottish Government confirmed that the new National Care Standards should be developed, tested and introduced within 12 to 18 months.

You can find further information on the review on the National Care Standards Review website.

Consultations on the New National Health and Social Care Standards

The new Health and Social Care Standards were developed following further consultation on the standards themselves and the principles on which they are based.

consultation was launched on the new Standards on 28 October 2016 and closed on 22 January 2017. The consultation received 499 responses, from 249 organisations and 191 individuals. An analysis of the responses has been published.

The Scottish Government has published an analysis of responses to the consultation, and a summarised version of that analysis' research findings.

A consultation on the draft human rights and wellbeing principles that underpin the new Standards closed on 10 December.

All views from the consultation were considered and the overarching principles were signed off in February 2016.  The next phase of the National Care Standards Review Development Group's work is to develop a set of general and specialist standards linked to the principles. 

 

National Care Standards Review Video

The Scottish Government launched an accompanying video to help clearly explain the National Care Standards review.

 

 

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