The Hub underwent an external accessibility audit in 2020. We have made every effort to make our website accessible and easy to use for everyone, no matter what browser you choose to use, and whether or not you have any disabilities.  

We are aware that the site is not yet fully compliant with the new WCAG 2.1 accessibility standard, particularly in relation to alternative text for images. We are currently taking measures to ensure optimum compliance, acknowledging that we will be limited to the extent we can guarantee this for externally sourced documents or internally owned documents published before 23 September 2018.

Maintaining an accessible site is an ongoing process and we are continually working make sure you have a user-friendly experience while using our website.  However, if you have any problems using this website, please contact us at .  You can read more about accessibility standards at the world wide web consortium website 

Here are some common question and answers that may help you when using this website. 

Q – How do I increase the text size?

Select View from your browser menu, then text size in your browser to adjust the size of the text. Alternatively, if you have a wheel mouse, hold down the Control key while rolling the wheel.  

Q – I need support to read this website.  What is available for me to use?

If you need support to read what is on this website, the information can be read to you using a speaking browser. A speaking browser reads aloud the contents of the entire website.  You can download tools such as browse-aloud to help you navigate your way through this website. 

Q – What software can I use to open documents?

This website links to documents and files in a number of formats.  The free software below will allow you to open these files.  

  • Adobe Reader 
  • Adobe Flash Player
  • Windows Media Player
  • RealPlayer
  • Free viewer for Microsoft Word
  • Free viewer for Microsoft Excel
  • Free viewer for Microsoft Powerpoint

Q - What are PDF files?

The PDF file format is an internet file format (PDF stands for Portable Document Format). It's used for electronic distribution because it preserves the look and feel of the original document complete with fonts, colours, images, and layout. It also can be used across many different types of computers and browsers.

You can configure your web browser to open PDF files either within the browser window or in a separate Adobe Acrobat window. We have set our default to open all documents in a separate window.

PDF file standards have improved over the years and have become more accessible through technologies like screen readers, navigation through the keyboard and enhanced screen viewing. The Adobe site provides information on how best to use these features. You may come across earlier versions of PDF files which are not so accessible.

When you open a PDF file an Acrobat toolbar will appear, featuring a number of tools to help you view and search the document. Running your mouse over the icons, without clicking, will tell you what each of them does. The Search tool will search the document for a word or phrase.

Adobe Acrobat Reader is by far the most popular PDF viewer but there are several other viewers available for download that will allow you to view and print PDF documents on a variety of platforms and systems.