A quality framework for housing support services
The primary purpose of this quality framework is to support services to evaluate their own performance. It is then used by inspectors to provide independent assurance about the quality of care and support. By setting out what we expect to see in a high-quality service, we can also help support improvement.
We have also produced a set of self-evaluation tools to support services to assess how well they are doing against key areas from our quality framework and highlight where they need to support improved outcomes for people.
- Quality framework for housing support services
- Self-evaluation tools and guidance for housing support services
Within the framework we have included a scrutiny toolbox, which provides examples of the scrutiny actions we may use in evaluating the quality of provision. The resources below are key practice documents that we think will help care services in their own improvement journey. These are listed under each relevant key question.
Key question 1. How well do we support people’s wellbeing?
Quality indicator 1.1: People experience compassion, dignity and respect
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Key improvement resources |
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Charter for Involvement: Arc Scotland Children’s human rights – Children and Young People’s Commissioner Scotland: Seven golden rules for participation and other rights information Guidance for care providers in Scotland using CCTV (closed circuit television) in their services Health and Social Care Standards Human rights charter for technology and digital in social care - Guidance document Medication Assisted Treatment (MAT) standards for Scotland
Practice guide: Involving children and young people in improving services World Health Organisation: Quality rights: Scottish Human Rights Commission: Good practice guide |
Quality indicator 1.2: People get the most out of life
Quality indicator 1.3: People’s health and wellbeing benefits from their care and support
Quality indicator 1.4: People are getting the right service for them
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Key improvement resources |
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Good practice note in commissioning specialist domestic abuse services Mental Welfare Commission: Supported decision making Principles of good transitions 3: Self-directed support for housing support practitioners Self-directed support implementation plan |
Quality indicator 1.5: People's health and wellbeing is supported and safeguarded by infection, prevention and control practices
Key question 2: How good is our leadership?
Quality indicator 2.1: Vision and values inform practice
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Key improvement resources |
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Guidance for providers and applicants on aims and objectives |
Quality indicator 2.2: Quality assurance and improvement is led well
Quality indicator 2.3: Leaders collaborate to support people
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Key improvement resources |
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General Data Protection Regulation (GDPR) guidance Information Commissioner’s guide to data protection, including GDPR |
Quality indicator 2.4: Staff are led well
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Key improvement resources |
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Achieving effective supervision Everyday leadership from the frontline Guidance on development of policy and procedure |
Key question 3: How good is our staff team?
Quality indicator 3.1: Staff have been well recruited
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Key improvement resources |
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Health and social care integrated workforce plan Health and social care national workforce strategy |
Quality indicator 3.2: Staff have the right knowledge, competence and development to support people
Quality indicator 3.3: Staffing arrangements are right, and staff work well together
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Key improvement resources |
Key question 5: How well is our care planned?
Quality indicator 5.1: Assessment and personal planning reflects people’s outcomes and wishes
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Key improvement resources |
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Children and Young People (Scotland) Act 2014, asp 8 Guide for providers on personal planning Mental Welfare Commission guidance:
Person centred support planning information: Helen Sanderson Scottish Independent Advocacy Alliance – companion guidelines Talking points – joint improvement team Think local act personal: personalised care and support planning tool |
Quality indicator 5.2: Carers, friends and family members are encouraged to be involved
Key Improvement Resources
Carers and Confidentiality: good practice guide