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Growing a good life

Growing a Good Life is led by the health and social care improvement team. Our senior improvement advisers provide nursing, pharmacy and AHP professional skills and knowledge, along with general health and wellbeing support across the life span of people experiencing care. You can read about us in the Meet the Team area below. 

We work with care services and others to facilitate improvements in practice within care services that lead to improved outcomes for people experiencing care. With our involvement, people receiving care, their families and staff will know more about how to access the right level of support and intervention.  

Here you will find access to information and resources to support you with Growing A Good Life in your part of Scotland. 

For more information, you can contact us at improvementsupport@careinspectorate.gov.scot

Stories from the sector

These stories illustrate examples of good practice that go on every day across Scotland to help older people grow a good life.

improving the management of medicines, improving care

Staff at Wallace Court Care Home in Johnstone, run by Capability Scotland, have changed their approach to managing medicines to allow for safer, more person-centred care.   

Care home manager Gillian Connelly was proud of the existing person-centred approach to medication administration they had in place but felt the rate of medication errors was still too high:     

“My quality manager passed on the Care Inspectorate’s Medicine Improvement Project report.   After reading it, I felt inspired that we too could improve the system at Wallace Court.   It was good to see that other homes were having similar issues and were able to improve.   I was encouraged by it but was not really sure how to proceed”.    

Gillian contacted David Marshall, the Senior Improvement Adviser for Pharmacy, who helped them identify some potential improvements.  He discovered that team leaders were checking and counting all medications after each administration. This was very time consuming (taking around 2 hours per shift), reducing the time staff had for more personal interactions with residents.   

“As our success rate for reconciling stock was consistently high, we were able to reduce the frequency of stock checks for non-controlled medicines to twice weekly - and move to a sampling approach.  We continue to monitor, but we have created some time in our system with no drop off in quality”.   

Gillian now uses this time to focus on reducing medicine administration errors and has done this by setting up a project group of team leaders and a support worker.   

“We agreed on our definition of a medicine error and set about collecting our baseline data.  I asked them for their improvement ideas, and they suggested having two staff administering medication on each shift.  We began to test this with one team leader and one staff member responsible for administering all medication on shift”.   

Workload expectations and tasks had to be tweaked to ensure equity amongst staff but the initial data for the reduction of medication errors looks promising and this has in turn motivated staff.  

Overall the benefits of this project are that: 

  • Customers are in a safer environment as the risk of medication errors is reduced  
  • Staff are freed up to provide more 1-1 support and activities and ensure quality in other areas.  
  • Team leaders are able to offer support to staff when paired on medication  
  • Staff feel their ideas are taken seriously and put into practice  

Gillian concludes:  

“We next aim to test two support workers on each shift.   We are developing our learning journey and will continue to improve.  I feel confident in this because we are doing it together as a team”. 

Sporting Memories 

The sporting memories kitbag, developed by Sporting Memories Network, provides a gentle, practical way to encourage and aid activity at home. 

Sporting Memories Chris Davies:

‘’We created our new KITbag at the start of the year and this lockdown to encourage our frailer members to get active at home. Subsequently the Scottish Government ordered a further 500.

"We are gathering in-depth feedback from people members who received the pack and will have soon have initial findings. We use some of the items from the KITbag in group activities and they have already been well. We see this through our weekly online zoom sessions and weekly phone circle groups. A good number of our members have certainly been getting active at home.

"Uniquely, our KITbag included reminiscence materials, as well as, physical activity equipment and exercise guides, to tap into an interest in sport to help nudge members into becoming active. This all really developed out of some of the activities we began to scope through our Care Inspe3ctorate CAPA project’’

Find out more about Sporting Memories kit bag and how to get hold of one here:   https://www.sportingmemoriesnetwork.com/sporting-memories-kitbag

Dementia Together

Connecting People, connecting support is a website where people with dementia, families and supporters can come together to explore ways of living well with dementia.  

New resources are shared here every week. The Tuesday resources focus on practical information such as how to maintain a routine and the benefits of using a memory book, with Friday resources focusing on hobbies and interests including music and photos. The resources have all been tried, tested and recommended by people with dementia.

An indoor marathon during lockdown

Scavenger Hunt anyone? Using technology to connect people of different generations

It can be a puzzle to find ways to keep connected with local nurseries and schools when regular visits cannot take place.  

One way around this is to use digital technology.  Edenholme Care Home in Aberdeenshire did just that – and residents ended up being shown how how Anderson Shelters were built while chatting virtually with a young guide.   Babes in the Woods Nursery ran a scavenger hunt with the residents. The residents enjoyed shouting out colours and items and watched the large screen with delight while the youngsters searched for them.  

A quiz where two schools (Catterline and Kineff) took on the might of the Edenholme residents was a big success for everyone involved.  

Here’s the quiz that they kindly offered to share. Perhaps this is something that someone you know might be interested in organising? 

Carolyn Shaw, Assistant Manager, Edenholme Care Home in Stonehaven sent us this story 

Ten minute breaks for keeping in touch and having fun

Here is an idea to help staff de-stress, let their hair down and have a bit of a laugh - all while promoting good lives for residents.  

Anuj Dawar, the Care Home Manager at Durnhythe Care Home in Aberdeenshire wondered how to encourage even more activity and movement and action in these times, while ensuring strict IPC measures are upheld. Anuj and staff discussed ideas in detail one morning, figured out how to safely run a session and started ‘10 minutes of Fun’ that afternoon.  

This follows the approach that sometimes it is best to crack on with an idea, then adjust as you go.  

The 10 minutes of fun session is now announced daily over the intercom, so everyone knows to gather in a large living area. Care staff, domestic staff and the cook have all been involved. Anuj makes sure to prioritise it also, to show his staff that it is OK to take 10 minutes to have a bit of fun. The music goes on and a different staff member leads each session.  Everyone gets involved however they want, this could be moving to the music, dancing, twirling or whatever folk fancy. Mind you, the staff find it difficult to refrain from singing. 

What has the result been? Staff and residents have experienced hilarity, giggles, jokes and the atmosphere feeling lighter. Stress levels appear to have reduced. And of course, those involved will have been active for 10 minutes, that build up to over an hour a week, cunningly hidden in a fun activity. When the session is finished, IPC controls ensure all risks are reduced. And the risks of loneliness, inactivity and lethargy are also reduced for residents along with stress levels for staff. 

Betty Uses Technology

Betty, who is 103, started using more technology during the COVID-19 lockdown. Betty is keen to encourage others to learn something new that can open up new worlds, whatever their age. Here is Betty talking to BBC North East about how she uses technology in a way that makes a difference. 

Keeping connected with the community 

Louise Kelly, Senior Improvement Adviser, shares a story from Kirriemuir in Angus:

"We all want to be valued members of our community, no matter where we live.  At Storyville Care Home in Kirriemuir, Angus, the staff work to make sure that each resident has opportunities to come up with ideas and then take the time to follow these ideas through. 

"When the normal ins and outs of the busy home had to cease, residents puzzled about different ways to connect with their neighbours. Here are some examples of how they stayed in touch. 

"Last year the residents challenged neighbours and friends to paint and swap stones. The staff helped figure out how this could be done safely.   

Watch their video here 

"We know that having different experiences can add to our lives, which was certainly difficult during lockdown.  By listening and following through with resident Nettie Cameron’s idea, many of the older people ended up in the paper and on TV.  Folk were buzzing with the excitement and the new experiences. 

"At Christmas, they invited the local community to contribute to decorating the garden. 

"It is not just asking for something but achieving something together that makes all the difference to building community. The local community rallied around to decorate outdoors, with a ceilidh band offering to serenade the residents and locals invited to drop by to be part of the ceremony when the lights were switched on. 

"And this year Storyville is still working on building community, by focusing on connections with children.  The nursery children used to benefit from visiting the home and meeting their older neighbours. Now the residents send cards and swap paintings. It gives both older and younger people a lift to receive something personal."

New flat, new opportunities 

Hazel Maitland at Key explains how the support they gave helped Diana West become more independent in her new home:  

"Diana, in her 60’s, recently moved to a new flat in Falkirk. She now lives with a flatmate in a shared tenancy and is enjoying the opportunities and challenges of her new life. Key supports Diana and other adults and young people with disabilities and long-term conditions throughout Scotland. 

"Key staff encourage the people they support to move more often in little ways every day. They know that this adds to people’s physical, psychological, and social wellbeing. When Diana moved into her flat, she hadn’t had the experience of getting herself ready for bed and needed help from staff every step of the way.  Diana’s support team started to suggest small actions for Diana to take so that she could move more and to be more independent when going to bed. This started with Diana being encouraged to head through to close her own blinds.  By building on such small steps, Diana is now in charge of everything, from preparing her room and undressing to getting her clothes out for the next day. 

"Diana feels more independent as she now chooses clothes to suit her mood and decides when she wants to go to bed in the evening without having to wait for staff.  

"The approach Diana's team took was to always encourage her to try things for herself and build her confidence around tasks that she felt less sure of.  

"A knock-on effect is that Diana has started to do other things for herself such as make her own cup of tea.  Congratulations Diana, as you live your new life in your flat."

High Tea boxes

Rosie the activity coordinator at Park Springs Care Home, Motherwell talks about an idea the residents had to boost morale during the lockdown:

“At a meeting the residents said that they wanted to give an afternoon tea box to the NHS local Emergency units in the hospitals, local police, Firefighters and the doctors in the local surgeries to say thank you. Residents watched them on TV and saw what an amazing job everyone was trying to do in these strange and frightening circumstances.  

"Frances our resident said ‘’They are amazing the jobs they do and it's nice to be nice’’. 

"We had so many questions - so many things we were unsure of and had to figure out. 

  • what could we use? 
  • what would be allowed?  
  • would they be able to accept the items? 
  • would we get in to deliver the boxes? 
  • what could we put in the boxes? 
  • how could we make them look nice? 

"Rainbows had been used to decorate the home, so we all decided to use rainbows to cover the boxes. The residents and the staff started colouring lots and lots of rainbows. Again, it was a project to focus on good things, it was a great talking point - kept everyone busy and changed the atmosphere at a time when it was hard not seeing families, not being able to go out.  Not being able to do the little things which mattered so much.”  

“The tea boxes were giving everyone a purpose and making people feel useful and positive.  Donations from the community helped fill part of the boxes with items that were considered safe. We had to order paper, boxes and ribbon as we didn't have any shops to use but it all came together with lots of fun and excitement about giving back to our community.” 

“We contacted the three local hospitals Wishaw, Monkman's, Hairmyres and the local Police station, Fire station and surgeries to see if they would accept our tea boxes and we got special permission and delivery times.”    

“We took photos of everyone accepting the gifts and it was even more special as the staff in all the areas loved it coming from the residents. It was just such a shame they the residents were unable to deliver the items themselves and see the reaction from the staff - the Police Chief said it's the nicest thing ever and could feel tears when he accepted our gifts.”  

“The residents and staff were all so pleased and happy and proud of the High Tea Boxes. We all felt we had helped a little by sharing with some amazing people.” 

Superhero pictures

Lynn Rell, RGN at Parksprings Care Home started creating Staff Hero Pictures during the lockdown.

“Lynn has painted pictures of her colleagues at work in superhero style.   She has since created an army of superhero pictures - nurses, carers, domestic, maintenance, admin staff and management.  

“Each picture is full of fun and has been a huge boost to staff around the home and a great talking point for the residents.  They all love the pictures as they are so real and yet so funny.  Lynn has an amazing talent, and her dedication and kindness has made her our hero.” 

To show Lynn their appreciation, staff and residents created a gallery of Lynn’s work which is displayed in the centre of the home.  It brings smiles and is just what the doctor ordered - a wee tonic to boost spirits and help everyone's morale. Here are Rosie, Michelle and Linda with artist Lynn - superheroes all of them. 

Mary Tait & Robert Edenholme

By Carolyn Shaw, Assistant Care Home Manager, Edenholme Care Home:   

‘’Mary says that watching old films of your hometown can be very interesting.  You can see Mary catching up with some Glasgow memories as she is supported by Robert to use an iPad in Edenholme Care Home, Aberdeenshire. It is amazing what you remember when something catches your eye”. 

“Apps that have meaning and make a difference to people have been put onto the iPads to allow the residents to enjoy their interests. This is having such a positive effect.  We also set up digital surveys, and with the help from staff, all residents share their views in the knowledge that they will be listened to.  For example, the residents individually voted from around the care home to decide what to do with some extra money. The majority choose to build a summer house. It was good to see democracy in action.’’ 

Reminiscence means sharing life experiences, memories and stories from the past.  Where a person with dementia is more able to recall things from many years ago than recent memories, reminiscence draws on this strength.  Objects, video clips, photos as well as sounds and smells can be helpful in reminiscence, invoking memories and stories that give both comfort and stimulation (Alzheimer Scotland).  

Here is a short film which shows how reminiscence is used by Alzheimer Scotland to support older people on an experience outdoors.  

Sharing hearts

Rosie Brennan, Lead Activities Co-ordinator,  picks up the story. 

"The residents and families missed each other so much we were always looking at ways to keep everyone connected.   

“The local community sent us in some lovely hand knitted hearts. We came up with the idea that residents could share a knitted heart with their relative and keep a similar one for themselves, like two pieces of a puzzle. It was a way for families and residents to have something from each other that they could each carry around and squeeze when they were feeling low or lonely.  Just a little something to help with happy thoughts during a difficult time.

“We took wee photos of the resident holding their knitted heart and then packaged the other one up and sent it with this photo to their relative. Some of the families shared that they still keep their wee heart in their wallet close to them. It kind of helped everyone as no-one had experienced a pandemic before and missing each other was devastating on everyone, both inside and outside the care home.

“It brought smiles to everyone's faces and one of the residents, Frances, still carries her heart with her." 

Movement sticks

The idea of movement sticks, from Kirkburn Court Care Home in Aberdeenshire, is a good and simple way to inspire people to keep themselves moving in later life. 

Key resources

Here we share key information which could benefit you in your day-to-day work; if you have any feedback or want to add resources, get in touch via improvementsupport@careinspectorate.gov.scot

Framework for Supporting People through Recovery and Rehabilitation during and after the COVID-19 Pandemic

Your Posture Matters

Elaine Hunter,  the national AHP for Dementia based at Alzheimer Scotland, shares this resource. It describes the digital platforms that staff can go to for information about different AHP services that can support people living with dementia.

A key web resource is dementia together – a site which aims to give people supporting those living with dementia some practical ideas for living life as fully as possible. This resource has emerged from the connecting people, connecting support report.

Tide  (Together in Dementia Everyday), an organisation which is based in Glasgow, has produced these resources for people who need support with restoring relationships with their loved ones, and for staff in care homes.

 

Project updates

The first progress report from July 2021 contains links to our recent webinars.

We recently ran rehabilitation workshops for care homes and AHPs. In our second progress report we share what participants believe excellent rehabilitation looks like.

Meet the team

Jackie Dennis: Senior Improvement Adviser (IPC)

I am a senior improvement adviser who has a focus on applied infection prevention and control practice (IPC) within social care services.

I joined in January 2004 as an inspector, before joining the independent health team as a Health Adviser - a role with many iterations over the years.   I qualified as a registered RMN/RGN nurse in 1986/1988 and I’ve had roles in both the private and public sector. 

I always try to focus on what matters to the person using or living in a care service in everything I do.  I also love animals like dogs and donkeys, as they add something positive to my life.

Heather Edwards: AHP Consultant

I am the team’s AHP consultant.  I joined our organisation in January 2013, leaving my job as team leader of the Angus Dementia Liaison Team where I worked as an occupational therapist too.  We worked with care homes to support people living with dementia to live well.  

I have been an occupational therapist for over thirty years, twelve of which were spent living and working in the States.

Getting people connected to the right support from people with the right skills at the right time is crucial for people to live well.  I am passionate about the contribution that Allied Health Professionals can make to this.  

Ann Marie Hawthorne: Senior Improvement Adviser (Mental Health & Learning Disabilities)

I am a registered nurse, now working as a senior improvement adviser.  Before joining our organisation as an inspector in adult services in 2012, I worked in different areas including clinical, management, operational and improvement roles for care providers.  All were focused on achieving positive outcomes for people experiencing care.  

I worked as a member of the NHS Lanarkshire Learning Disability Multi-Agency Team.  We delivered holistic person-centred community support for people living with a learning disability and/or mental ill health.  I am also a registered lecturer in nursing.  

On a personal level, I am very close to my family and many friends; spending time with them brings me joy.  I love to travel and look forward to being able to do so again soon. 

Louise Kelly: Senior Improvement Adviser 

I am a senior improvement adviser, currently working with care homes taking steps to address people’s rehabilitation following Covid-19.

I have a background in wellbeing, education, and improvement. I ran national programmes in Ireland including in prisons and on TV before moving to work in the third sector in Scotland. I now live in Edinburgh, enjoying walking the 7 hills, joining friends for coffee and cake and making plans to travel Scotland and the world

I enjoy working with others so that we jointly make even better decisions.  I prefer working in teams – people experiencing care, care & health professionals working together to share stories and ideas and make improvements together.

Lynsey Kemlo: Senior Improvement Adviser (AHP)

I am a physiotherapist, who has joined as a senior improvement adviser.   I previously worked with the Care about Physical Activity programme, in the NHS as a physiotherapist working with a mental health team, the Ministry of Defence in a military hospital and as a Macmillan physiotherapist.   

Throughout my career, my jobs have changed but my drive to support people to have their voice heard and their choices supported has remained.  I believe in healthy ageing which supports people to maintain and improve their functional abilities, which enables wellbeing in older age. 

Away from work I love going to the gym, cycling, pilates and enjoying the company of my family and friends. 

David Marshall: Senior Improvement Adviser (Pharmacy) 

I am the senior improvement adviser for pharmacy.  I have worked as a pharmacist in a health centre, and as an academic researcher in the field of neuropharmacology and neurochemistry research.  

I have worked here since 2003, working with local and national partners to assure and improve the use and handling of medicines in care services.

I enjoy working with others to support the health and wellbeing outcomes for those who experience care and their loved ones.   I believe that the safe and appropriate use of medicines can have a positive impact on the welfare of people using social care services.

I live north of Glasgow with my family - it is very relaxing, and we laugh a lot. 

Nicola McCardle: Senior Improvement Adviser (AHP)

I am a senior improvement adviser with a passion for falls, frailty, rehabilitation and reablement.

I have been a physiotherapist for almost 20 years.   After working for a few years in acute physiotherapy, I spent most of my career in the community – working in rehabilitation teams in Ayrshire and Glasgow and as Lanarkshire’s care home liaison physio.

I have always loved working with older people, I think this stemmed from the close relationship I had with my grandparents. 

When not working I am most likely to be found on an adventure with my Harry Potter obsessed daughter, singing in a choir or visiting my sister in Jersey.

Joyce Murray: Senior Improvement Adviser (Nursing)

I am a registered nurse (adult and mental health), having previously worked in acute medical, acute and long stay psychiatry and dementia care.  From 1996, I worked as clinical nurse specialist in tissue viability, and this led me to my initial role in our organisation as tissue viability adviser in 2002. 

My role in the team is senior improvement adviser working on nursing and care related improvement projects.  I share good practice around skin care, preventing pressure ulcers and managing wounds, good oral health and eating and drinking well.       

I am lucky to live in rural Perthshire as I love the countryside, especially at autumn time, walking my dog Ruby, and being outdoors in the garden, in my greenhouse.

Jenni Ross: Improvement Support Officer

I have recently joined the team to support our improvement projects and organise webinars and workshops.  I am enjoying the challenge of learning about this new role.   I have held two previous roles within our organisation, supporting the complaints team and the children’s services management team.

I am a history graduate, and I previously worked in a law firm.  For me, a good life includes spending time with my friends and family and walking in the countryside with my dog.

Care Homes for Older People

Care homes can provide all aspects of a person’s accommodation, support, nursing and personal care or support

Care...about physical activity

A Care Inspectorate programme to support the promotion of physical activity in care homes

Starting your improvement journey

An introduction to improvement theory and how to achieve positive change

Starting your improvement journey

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Care...about physical activity

A Care Inspectorate programme to support the promotion of physical activity in care homes

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