A two storey brick building.
Author Care Inspectorate
Date 12/03/2024
Resource Type Self Evaluation Tools

A quality framework for justice accommodation (offender accommodation) services

The primary purpose of this quality framework is to support services to evaluate their own performance.  It is then used by inspectors to provide independent assurance about the quality of care and support.  By setting out what we expect to see in a high-quality service, we can also help support improvement. 

Within the framework we have included a scrutiny toolbox, which provides examples of the scrutiny actions we may use in evaluating the quality of provision.  The resources below are key practice documents that we think will help care services in their own improvement journey.  These are listed under each relevant key question.

Key question 1. How well do we support people’s wellbeing?

Quality indicator 1.1: People experience compassion, dignity and respect 
Key improvement resources 

Guidance for care providers in Scotland using CCTV (closed circuit television) in their services

Health and Social Care Standards

Human rights charter for technology and digital in social care - Guidance document

Mental Welfare Commission

  • Rights, risks and limits to freedom
  • Human rights in mental health services
  • Covert medication
  • Working with the AWI Act,
  • Decisions about technology.

Scottish Recovery Consortium

Scottish Human Rights Commission:  Good practice guide

World Health Organisation: Quality rights:
Promoting the rights of people with mental health conditions, psychosocial, intellectual, and cognitive disabilities


Quality Indicator 1.2: People get the most out of their support
Key improvement resources 

Adult Support and Protection code of Practice & Guidance

Autism strategy for Scotland

Community Justice outcomes performance improvement framework

Equally safe: Scotland’s strategy to prevent and eradicate violence against woman and girls

Guidance on the delivery of restorative justice in Scotland

National guidance for child protection in Scotland

Scottish recovery network – peer support resources

See Hear – framework for meeting the needs of people with a sensory impairment

Wellness recovery action plan


Quality Indicator 1.3: People’s health and wellbeing benefits from their care and support  
Key improvement resources 

Medication Assisted Treatment (MAT) standards for Scotland

Mental Health Strategy for Scotland

Naloxone guidance for social care services

National strategy for community justice

Notifications about controlled drugs: guidance for providers (2015)

Safe administration of medication: Modules 1-3

Trauma informed practice – National trauma training plan and resources

Quality Indicator 1.4: People are getting the right service for them 
Key improvement resources 

Mental Welfare Commission:  Supported decision making

Principles of good transitions 3: Scottish Transitions Forum, including the autism and life shortening conditions supplements.

The Vision for Justice in Scotland 2022: The Vision for Justice

Quality indicator 1.5: People's health and wellbeing is supported and safeguarded by infection, prevention and control practices and procedures
Key improvement resources 

Care Inspectorate notification guidance

Covid-19 information and guidance for social, community and residential care settings

Covid-19 learning materials for health and social care staff

Guidance on prevention and control of clostridium difficile infection (CDI) in health and social care settings in Scotland 

Healthcare Improvement Scotland: Infection prevention and control standards

National infection prevention and control manual (NIPCM)

Records services (except cm) must keep and guidance on notification reporting

Staff guidance, wellbeing and learning resources: SSSC

Key question 2. How good is our leadership?

Key question 3. How good is our staff team?

Key question 5: How well is risk managed and support planned?

Quality improvement programmes and topics

Quality improvement activity led by the Care Inspectorate, including recent practice resources and initiatives

Care at home

Care at home makes sure that as many people as possible are supported in their own homes. The care at home service can touch on all aspects of your daily life in your own home

Adults and older people

An overview of major developments in policy areas relating to services for adults and older people