A quality framework for justice accommodation (offender accommodation) services
The primary purpose of this quality framework is to support services to evaluate their own performance. It is then used by inspectors to provide independent assurance about the quality of care and support. By setting out what we expect to see in a high-quality service, we can also help support improvement.
- A quality framework for justice accommodation (offender accommodation) services
- Self-evaluation for improvement guide
Within the framework we have included a scrutiny toolbox, which provides examples of the scrutiny actions we may use in evaluating the quality of provision. The resources below are key practice documents that we think will help care services in their own improvement journey. These are listed under each relevant key question.
Key question 1. How well do we support people’s wellbeing?
Quality indicator 1.1: People experience compassion, dignity and respect
Key improvement resources
Guidance for care providers in Scotland using CCTV (closed circuit television) in their services
Health and Social Care Standards
Human rights charter for technology and digital in social care - Guidance document
- Rights, risks and limits to freedom
- Human rights in mental health services
- Covert medication
- Working with the AWI Act,
- Decisions about technology.
Scottish Human Rights Commission: Good practice guide
World Health Organisation: Quality rights:
Promoting the rights of people with mental health conditions, psychosocial, intellectual, and cognitive disabilities
Quality Indicator 1.2: People get the most out of their support
Key improvement resources
Adult Support and Protection code of Practice & Guidance
Community Justice outcomes performance improvement framework
Equally safe: Scotland’s strategy to prevent and eradicate violence against woman and girls
Guidance on the delivery of restorative justice in Scotland
National guidance for child protection in Scotland
Scottish recovery network – peer support resources
See Hear – framework for meeting the needs of people with a sensory impairment
Quality Indicator 1.3: People’s health and wellbeing benefits from their care and support
Key improvement resources
Medication Assisted Treatment (MAT) standards for Scotland
Mental Health Strategy for Scotland
Naloxone guidance for social care services
National strategy for community justice
Notifications about controlled drugs: guidance for providers (2015)
Safe administration of medication: Modules 1-3
Trauma informed practice – National trauma training plan and resources
Quality Indicator 1.4: People are getting the right service for them
Key improvement resources
Mental Welfare Commission: Supported decision making
Principles of good transitions 3: Scottish Transitions Forum, including the autism and life shortening conditions supplements.
The Vision for Justice in Scotland 2022: The Vision for Justice
Quality indicator 1.5: People's health and wellbeing is supported and safeguarded by infection, prevention and control practices and procedures
Key improvement resources
Care Inspectorate notification guidance
Covid-19 information and guidance for social, community and residential care settings
Covid-19 learning materials for health and social care staff
Healthcare Improvement Scotland: Infection prevention and control standards
National infection prevention and control manual (NIPCM)
Records services (except cm) must keep and guidance on notification reporting
Key question 2. How good is our leadership?
Quality indicator 2.1 Vision and values inform practice
Key improvement resources
Guidance for providers and applicants on aims and objectives
TURAS Leadership and Management Programmes
Quality indicator 2.2 Quality assurance and improvement is led well
Key improvement resources
Adults with incapacity: template policy for adult services
Care Experience Improvement Model (CEIM)
Leadership development activities: SSSC
Learning from adverse events through reporting and review: A national framework for Scotland 2019
NES quality improvement learning and tools
The Model for Improvement and associated resources
Quality indicator 2.3 Leaders collaborate to support people
Key improvement resources
General Data Protection Regulation (GDPR) guidance
Information Commissioner’s guide to data protection, including GDPR
Partnerships and Co – conversation openers
Quality indicator 2.4 Staff are led well
Key improvement resources
Achieving effective supervision
Everyday leadership from the frontline
Guidance on development of policy and procedure
Leadership development activities: SSSC
Key question 3. How good is our staff team?
Quality indicator 3.1 Staff have been well recruited
Key improvement resources
Health and social care integrated workforce plan
Health and social care national workforce strategy
Knowledge and skills framework for Health and Care staffing in Scotland
Safer Recruitment Through Better Recruitment
Scottish Code of Practice for the international recruitment of health and social care personnel
Values based recruitment toolkit
Quality indicator 3.2: Staff have the right knowledge, competence and development to support people
Key improvement resources
Achieving effective supervision
Common Core Skills and National Occupational Standards: SSSC
Employer responsibilities–supporting staff with registration
Prepping for practice – induction guidance 3.2
Social care induction framework: SSSC and NES
The Framework for Continuous Learning in Social Services: SSSC
Transforming Psychological Trauma: A Knowledge and Skills Framework for the Scottish Workforce
Quality indicator 3.3: Staffing arrangements are right, and staff work well together
Key improvement resources
Key question 5: How well is risk managed and support planned?
Quality indicator 5.1: Assessment, risk management and personal planning reflects people’s needs and outcomes
Key improvement resources
Framework for risk management and evaluation (FRAME)
Guide for providers on personal planning
Multi-agency public protection arrangements (MAPPA): Guidance
Mental Welfare Commission guidance:
- personal plans
- advance statements
- power of attorney
- supported decision making
Person-centred support planning information: Helen Sanderson
Scottish Independent Advocacy Alliance – companion guidelines
Talking points – joint improvement team
Think local act personal: personalised care and support planning tool
Quality improvement programmes and topics
Quality improvement activity led by the Care Inspectorate, including recent practice resources and initiatives
Care at home
Care at home makes sure that as many people as possible are supported in their own homes. The care at home service can touch on all aspects of your daily life in your own home
Adults and older people
An overview of major developments in policy areas relating to services for adults and older people