A quality framework for care homes for adults and older people
The primary purpose of this quality framework is to support services to evaluate their own performance. It is then used by inspectors to provide independent assurance about the quality of care and support. By setting out what we expect to see in a high-quality service, we can also help support improvement.
We have also produced a set of self-evaluation tools to support services to assess how well they are doing against key areas from our quality framework and highlight where they need to support improved outcomes for people.
- Quality framework for care homes for adults and older people
- Self-evaluation tools and guidance for care homes for adults and older people
Within the framework we have included a scrutiny toolbox, which provides examples of the scrutiny actions we may use in evaluating the quality of provision. The resources below are key practice documents that we think will help care services in their own improvement journey. These are listed under each relevant key question.
Key question 1. How well do we support people’s wellbeing?
Key question 2. How good is our leadership?
Key question 3. How good is our staff team?
Key question 4. How good is our setting?
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Quality Indicator 4.1: People benefit from high quality facilities Key improvement resources Living in the community: housing design for adults with autism Care Inspectorate, building better care homes Psychologically informed environments King’s Fund Care home assessment tool Safe management of the care environment
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Quality Indicator 4.2: The setting promotes people’s independence Key improvement resources Care Inspectorate - Building better care homes Dementia-friendly environments Dementia-friendly health and social care environments Good practice in the design of homes and living spaces for people with dementia and sight loss |
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Quality Indicator 4.3: People can be connected and involved in the wider community Key improvement resources The care home and community engagement toolkit Dementia: developing community links |
Key question 5. How well is our care planned?
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Quality Indicator 5.1: Assessment and personal planning reflects people’s outcomes and wishes Key improvement resources Understanding personal outcomes, from the Scottish Social Services Council Talking points – joint improvement team Outcome-focussed conversations – Joint Improvement Team HIS guidance on anticipatory care planning Scottish Independent Advocacy Alliance – companion guidelines Making it real – how to do personalised care and support Guide for providers on personal planning Mental Welfare Commission guidance: Working with the Adults with Incapacity Act – for people working in adult care settings Power of attorney guide for staff in hospitals and care homes |
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Quality Indicator 5.2: Carers, friends and family members are encouraged to be involved Key improvement resources Carers Trust: the triangle of care Mental Welfare Commission – carers and confidentiality good practice guide |
Adults and older people
Do you work with adults or older people? Browse all resources relevant to your setting.
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